What do ninito’s price guarantee and 100% value guarantee mean?
ninito Pro and Enterprise include two distinct guarantees. Understand the price and value promises and how they apply to your restaurant.
You should receive both a fair price and value for money
A POS system should do more than send a monthly invoice. It should help the restaurant with orders, payments, guests and the work around service. That is why ninito Pro and Enterprise include both a price guarantee and a 100% value guarantee.
The price guarantee applies when another provider offers the same products and services at a lower price. ninito will match that price. The value guarantee concerns what the system creates for your business. If ninito does not create enough value to cover what you pay for the system, you do not pay for it.
Both guarantees are included with Pro and Enterprise. They are not part of Starter. When comparing plans, consider both the work covered and the guarantees included.
Compare the same products and services
Two proposals can both be called a POS system while covering different work. One may leave you to build the menu, update campaigns and buy certain modules separately. Another may include those tasks or products. The monthly price alone does not tell you whether the proposals are comparable.
ninito’s price guarantee is based on the same products and services. A relevant proposal should identify the locations, products, services and support included. Bring us a specific competing offer so we can compare what each includes. This makes the discussion more precise than comparing two headlines with different monthly prices.
Value becomes visible in the restaurant’s work
Consider a manager updating the same menu in several places, or an employee typing delivery orders into the POS again. Making these jobs easier is part of the value a system should create. So are tools that help guests order and give them a reason to return.
Pro and Enterprise include ongoing menu, campaign and loyalty changes, management of multiple locations and repeat-visit insights, among other features. You are buying both software and practical work from the team. What creates the most value depends on your restaurant’s day-to-day operation.
Start with the jobs that take time or cause problems for you. We can then show how ninito is designed to help, giving both sides a concrete starting point for following up the relationship.
Discuss the guarantees before making your choice
Ask us to go through the guarantees alongside the setup you are considering. Which products and services does the offer cover? How do you raise a question about price or value? What information do we need to follow it up? Make these practical arrangements while your needs and the proposal are clear.
Start with the work you want to improve. That might be less menu administration, fewer manual handovers or better follow-up of regular guests. Describe how the task is handled today and what you want to work differently. Both sides then have something concrete to follow up once the system is in use.
Distinguish payment costs from the subscription
The guarantees do not remove the need to understand the complete setup. The payment provider’s processing and any bank or terminal costs are separate from the ninito subscription. ninito takes 0% commission on your payments, but processing itself has its own terms.
Have the subscription, equipment and external agreements explained clearly in the proposal. You should know what ninito supplies, what other providers supply and how the guarantees apply to the agreed products and services.
Choose based on what your restaurant should gain
Tell us where you need better control, and bring your existing agreement if you are considering a switch. We will go through Pro or Enterprise, the relevant services and both guarantees with you.
You should understand both the price and what ninito is expected to contribute to daily operations. The price guarantee and value guarantee form part of that promise.
