Know your guests
Purchase history and returning visits.
Offer delivery
Without your own drivers
Take orders on your own website. Wolt Drive or Uber Direct collects from your kitchen and delivers to your customer. No drivers to hire.
Delivery handled by
Where available. Can also be combined with your own drivers.
A delivery tracking example showing the restaurant, the courier route, expected arrival time and delivery status.
Track your order
To your door
Expected arrivalOrder #1042
18.40–18.50
PreparingOn the wayDelivered
Your food is being prepared
The kitchen has your order.Preferred by the best restaurants
Your food at their doorstep No delivery team needed
Guests choose delivery and pay on your restaurant’s website.
The order arrives in your kitchen. While you cook, ninito automatically books the courier.
Wolt Drive or Uber Direct collects the food. Your guest follows it to their door.
Scroll to follow. Or choose a step.
0% commission One delivery fee
Pay only for the delivery, with no commission. Keep your customer data. Enter your numbers and compare. Compare commission with courier costs, including delivery and service fees paid by your guest. Food costs, subscription and payment fees are separate.
You keep more with Direct Delivery188NOK
- Marketplace
- 420NOK
- You keep after commission
- Direct Delivery
- 608NOK
- You keep after courier fee
Choose what matters Let ninito find the courier
Prioritise price, pickup time or your preferred provider. ninito uses AI to compare available couriers and find the right option for each order.
Delivery estimates Updated on the way
Kitchen running late? Traffic building up? The arrival estimate updates with the order, so your guest knows what to expect.
Arriving at Parkveien 12
18.28–18.3318.35–18.4018.36–18.41
- In the kitchen
- 10 min
- On the road
- 18 min
Make the next order yours, too
Orders through your own webshop build your customer database. Connect purchase history, loyalty and marketing to bring delivery guests back, with their permission.
Explore your online orderingReward their loyalty
Memberships and rewards on delivery orders.
Invite them back
Relevant offers for guests who opt in.
Connected orders, more time for service
Corral’s Tacos brought ordering and payments together in ninito, with online ordering and kiosks taking pressure off the counter. Lower payment costs and less manual checkout work gave Ole and the team more room to focus on preparing food and welcoming guests.
Read the Corral’s Tacos storyYour questions, answered
What is ninito Direct Delivery?
Direct Delivery lets restaurants offer delivery through their own ninito webshop using couriers from Wolt Drive or Uber Direct. The restaurant receives the order and prepares the food. The delivery provider collects it and delivers it to the customer. ninito connects the order, kitchen, delivery booking and guest tracking. You can use it without any drivers of your own, or alongside your existing team.
Do we need our own delivery drivers?
No. Couriers from Wolt Drive or Uber Direct collect orders from your restaurant and deliver them to your customers. Your team prepares and packs the food, without needing to hire or manage a delivery team. Delivery depends on provider coverage and availability at your location.
Can we combine our own drivers with Wolt Drive or Uber Direct?
Yes. With a hybrid delivery setup, your own drivers handle deliveries when they are available, and Wolt Drive or Uber Direct provides extra capacity when your team is busy or no driver is available. ninito Own Delivery supports managing your own team; Direct Delivery connects you to external couriers. External delivery still depends on local provider coverage and availability.
Do customers order in the Wolt or Uber Eats app?
No. With Direct Delivery, customers order and pay through your restaurant’s own ninito webshop. Wolt Drive and Uber Direct provide the courier service for those orders. This is separate from customers finding and ordering from your restaurant in the Wolt or Uber Eats marketplace.
How much does Direct Delivery cost?
There is no ninito fee for activating, using or integrating Direct Delivery, and no commission based on the order basket through this feature. The customer pays your restaurant, and your restaurant pays the provider’s delivery fee. For the same route, service and delivery requirements, a larger basket does not create an additional sales commission. Delivery quotes depend on location and the delivery required. Your ninito subscription and payment-processing fees are separate. ninito has negotiated delivery rates for restaurant customers in Norway, Sweden and Denmark.
Can we use Wolt Drive and Uber Direct together?
Yes. Activate multiple supported delivery providers where they are available. Choose rules for the fastest available delivery, lowest delivery price or a preferred provider. If your preferred provider has a long wait or is unavailable, ninito can assign the order to another connected provider automatically.
Who controls the customer relationship and data?
Your restaurant controls the customer relationship for orders placed through your own webshop. Customer profiles and purchase history are available in ninito for insights, segmentation, your configured loyalty programme and marketing with the appropriate consent. The courier provider receives the details needed to fulfil the delivery. Marketplace orders are different. Information shared to fulfil an order is not automatically a customer list you can use for your own marketing.
Can we decide what the guest pays for delivery?
Yes. Your restaurant decides how delivery is priced for the guest. You can let the guest pay the delivery fee, cover it yourself or configure your delivery pricing. The delivery provider’s fee for the delivery is paid by the restaurant.
Does our team need to book drivers manually?
No. Once the delivery order is placed, ninito selects a connected provider and books the delivery automatically. That provider handles the courier. Your kitchen receives the order marked for delivery. Staff prepare and pack the food, then mark it ready for collection.
Can guests track the driver and see an arrival estimate?
Yes. Guests receive live order and delivery status, an expected arrival time and a map showing the driver. Delivery estimates use live traffic, kitchen preparation time, network availability, driver response time and estimated pickup and delivery times. The arrival time is an estimate and can change during the delivery.
How does AI help choose a delivery provider?
ninito’s algorithms, AI and machine learning use available delivery-network information and your restaurant’s configured criteria to select a provider for each order. This lets you prioritise speed, price or a preferred network while the system handles the comparison and assignment in the background.
Where is Direct Delivery available?
ninito has delivery-rate agreements for restaurant customers in Norway, Sweden and Denmark. Which delivery networks can serve your restaurant depends on local coverage and provider availability. Your location’s available providers and rates are confirmed when delivery is activated.
