ninito’s smart SMS feedback connects each response to the guest and their order. Understand what happened, follow up personally and give them a reason to return
Loved the pizza, but it was already cold when I picked it up. A little disappointing.
Emma’s feedbackPreferred by the best restaurants
You work on the food, the service and every detail in between. But without hearing how the visit felt, you’re still guessing what makes guests come back.
Paper forms leave too much to chance. ninito uses AI and machine learning to ask by SMS at the right moment after eligible orders. Replies arrive with the guest and order attached, so your restaurant or chain can see what needs attention and make the next visit better.
Every reply stays with the guest’s order, so your team can see what happened and know who to follow up with.
Hi Emma, thanks for visiting! How was your experience? We’d love to hear from you.
Loved the pizza, but it was already cold when I picked it up. A little disappointing.
Emma’s feedbackYour restaurant
The right visit, already in view. Check what happened at collection and follow up with Emma.
Hi Alex, thanks for visiting! How was your experience? We’d love to hear from you.
The pizza was brilliant, and your team made us feel so welcome. We’ll be back!
Alex’s feedbackYour restaurant
A visit worth repeating. See what worked and share Alex’s feedback with your team.
A great conversation starts with timing. After a completed order, ninito’s AI and machine learning decide when to invite a guest to share their experience and when to give them space. Thoughtful invitations, sent automatically, so your team can focus on the conversation
The visit is complete. The invitation is timed automatically.
Hi Emma, I’m sorry your pizza was cold. Thank you for letting us know. Can we make it right?
Use the feedback and order details to start a personal conversation. Put a disappointing experience right with a thoughtful response or an appropriate voucher, and give your team something concrete to improve
Make it easy for guests to share an honest Google review. Combine those invitations with better guest experiences to strengthen your reputation and help future guests choose your restaurant
Choose a star to try the guest experience
The response connects to the guest’s ninito order. See the restaurant, products, ordering channel and purchase time, with the identified guest’s profile where available. These details help your team investigate and follow up personally
AI and machine learning help decide whether and when to send a feedback request after a completed order. ninito can send the invitation or hold back, within your restaurant’s setup and the guest’s communication permissions
No. Requests depend on an identified guest, available contact details and the relevant communication permissions. The intelligent feedback flow then determines whether and when to ask. Your team does not need to remember each request
Yes. Use the feedback and order history to choose a suitable response, including a configured voucher or reward. This is customer care, independent of whether the guest writes a public review or what rating they give
ninito can invite guests to share an honest public review. Guests choose what to write, and a particular rating is not guaranteed. You read and answer Google reviews through Google; ninito connects your SMS feedback to the order
Preferred by the best restaurants
