What is the difference between the three plans?
Every plan includes an AI and machine-learning POS, payments, ordering, customer management and reporting. Pro adds Light app, self-service, loyalty, returning-guest insights and chain management. Enterprise adds the advanced Enterprise app, custom membership tiers, smart gift cards, AI customer segmentation and Menu Watchdog.
How much does ninito cost?
ninito Starter starts at 1,099 kr per month per location, excluding VAT. Talk to our sales team for ninito Pro and Enterprise pricing. Your monthly subscription depends on the modules you choose and your number of locations. We will explain the proposed setup and its costs with you.
How does the 100% value guarantee work?
The 100% value guarantee applies to ninito Pro and Enterprise. If ninito does not create enough value to cover what you pay for the system, you do not pay for it.
How does the best price guarantee work?
The best price guarantee applies to ninito Pro and Enterprise. If another provider can offer the same products and services as ninito for a lower price, we match their price.
Is loyalty included in every plan?
Loyalty starts with ninito Pro, including points, birthday rewards, targeted offers and automated customer communication. Custom membership tiers, unlockable rewards and benefits, and smart digital gift cards and rewards are exclusive to Enterprise. Starter includes customer profiles, order history with consent and gift cards, without a loyalty programme.
Which plans include app-only offers and push notifications?
Pro and Enterprise include products and offers exclusive to Light app. Enterprise adds products, offers and rewards exclusive to Enterprise app, plus push notifications. Online gift cards are included from Pro, while smart online gift cards are exclusive to Enterprise.
Which SMS messages are free?
All plans currently include free SMS for order-ready notifications, reminders, delayed orders, delivery updates, refunds and receipts. ninito Pro and Enterprise also include loyalty login and profile-creation SMS. Only Enterprise includes free birthday and feedback SMS, abandoned-cart SMS, gift-card and scheduled gift-card SMS, birthday gift reminders, vouchers, membership discounts, points notifications and tier-upgrade SMS. ninito has provided SMS at no extra charge for eight years, and we intend to continue. The listed free SMS reflects the current inclusions for each plan, not a guarantee that SMS will remain free indefinitely. Changes in provider pricing, regulations or other conditions affecting SMS delivery may require changes to availability or pricing. SMS may then be offered as an optional paid service. Any changes are subject to your agreement and applicable law, including any notice requirements.
Which plans include Light app and Enterprise app?
Light app is included in Pro and Enterprise, not Starter. It is built and maintained by ninito, with your brand and app-only products and offers. Enterprise also includes the advanced Enterprise app with custom membership journeys and exclusive products, offers and rewards.
Can I manage more than one restaurant?
Pro and Enterprise include chain management with central menus and pricing, shared customer data and reporting across locations. Run campaigns, promotions and gift cards across your entire chain, or select the locations that take part.
Are payment costs part of the subscription?
The ninito platform subscription is separate from provider charges for payment processing and terminals. We negotiate those provider costs using our customers’ combined payment volume. ninito takes no percentage of your payments.
What support and onboarding are included?
All plans include 24/7 support, live chat via WhatsApp and Facebook Messenger, and email support. All customers also have free access to step-by-step guides in eight languages, with videos in Norwegian, Swedish, Danish, English, Urdu, Arabic and Vietnamese. ninito Pro and Enterprise include dedicated onboarding. Enterprise also includes a dedicated enterprise team and direct access to our team via Slack.
Who handles setup and ongoing changes?
Every plan includes self-service menu changes with free guides and interactive videos. With Pro and Enterprise, our team handles menu, campaign, promotion and loyalty setup and ongoing changes at no extra cost. Your custom menu is built by menu engineers with experience optimising menus for thousands of restaurants. Enterprise adds Menu Watchdog, with ongoing menu reviews and practical optimisation tips from our team.
What is the BankAxept transaction rate?
BankAxept is available with every plan at 0.161%, with 0% commission to ninito and no fixed øre or kr fee per transaction. The rate applies to BankAxept transactions.
Can ninito connect to our other systems?
ninito Pro includes delivery integrations. Enterprise includes integration access, custom integrations, modern APIs and webhooks for connecting your wider business.
Is AI and machine learning included in every plan?
Yes. Scandinavia’s most advanced POS with true AI and machine learning is available in all plans. Machine learning finds patterns in purchase history and combines them with shared guest preferences to recommend food and drinks. Guest-level purchase history is used only with the guest’s consent.
Which plans include fast payments and several terminals?
Pro and Enterprise let you control up to 20 payment terminals from one POS and complete up to 10 payments in under 10 seconds. Your team can keep taking orders while payments run in parallel.
What can I learn about guests who return?
ninito Pro and Enterprise include detailed returning-guest insights. Filter by visit count, date, day of the week and hour, and measure time between visits and the average interval. Compare frequent guests with guests who have not returned in the selected period. Compare visit patterns by employee, service speed, order fulfilment time, products, ordering channel, payment method and basket size. Compare campaign periods to see how visit patterns differ across the selected periods.
Do guests need to log in or register for returning-guest insights?
No. ninito Pro and Enterprise use fingerprinting technology and multiple identifiers to recognise visit patterns without requiring a login or registration. These aggregated visit-pattern insights are available without guest consent. History linked to an individual guest is available only with that guest’s consent.
What is the difference between customer segmentation and advanced segmentation?
ninito Pro includes customer segmentation, campaigns across selected locations and influencer tracking. Enterprise includes those capabilities and adds advanced customer segmentation.
