Working at ninito
Help make restaurant life better. Build technology that gives people more time for the food, the guests and the work they love.
Explore careersPreferred by the best restaurants
- active guests across ninito every month
- 1.5M
- of making ordering easier
- 8 years
- support for the people who use ninito
- 24/7
What it’s like working at ninito
The work connects technology with the reality of running a restaurant. Bring your curiosity, care about the details and help turn everyday challenges into better experiences for guests and staff.
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Work that reaches the restaurant floor
An easier order. A clearer kitchen ticket. A guest who feels looked after. The work at ninito reaches people in real moments, in restaurants where the details matter.
Think about people
Start with the guest placing an order and the team preparing it. Make their next step easier.
Connect the experience
See how ordering, payments, kitchen work and support fit together in the restaurant’s day.
Make it useful
Judge an idea by the practical difference it can make for the people using it.
Stay curious about real service
Restaurants give us plenty to learn from. A question from an owner or a moment of friction for a guest can show us where to look next. We bring those experiences together with data to understand what needs to improve.
Ask good questions
Look beyond the first request. Understand the task, the context and what a good outcome means.
Learn from feedback
Use conversations with customers to notice what works well and what could be clearer.
Give data context
Connect the numbers with guest behaviour and the experience of running a restaurant.
Bring the whole experience together
A good product and good support belong together. The people answering questions see things the product team needs to understand. Different perspectives help us build a more complete picture and make better decisions.
Share what you learn
Make useful customer context available to the people who can turn it into an improvement.
Think across teams
Look at the full journey, including how a change works in practice and how we explain it.
Care about the handover
Help the next person understand the problem, the decision and what needs to happen next.
Follow through on the difference you make
A change only becomes valuable when it works for the people it was made for. Take the problem seriously, pay attention to the result and keep looking for the next improvement.
Understand the problem
Be clear about what you are trying to improve and who will benefit from the work.
Care about the details
Keep the experience clear, useful and reliable, including the moments that are easy to overlook.
Keep improving
Listen to what happens after a change. Use the result to decide what to do next.
From the cake shop to the home screen
Sunniva and Ragnhild turned their love of baking into Soulcake. We build and maintain their Light app, where guests can browse the menu, customise an order and choose a collection time.
Read the Soulcake story