Guide restaurants from the first setup to a working service, connecting customer needs, technical details and the people delivering them.
About the role
A new system needs to work for the people opening the restaurant tomorrow. You will own the onboarding process, keep customers informed and bring the right people together when an integration or setup needs attention.
The difference you’ll make
- Customers understand the plan and what they need to do before go-live.
- Technical issues have a clear owner and are followed through.
- What the team learns from one onboarding improves the next.
What you’ll do
- Plan and coordinate onboarding from the first requirements through setup and go-live.
- Be the customer’s point of contact, explain next steps and follow technical questions through to a solution.
- Manage several projects, dependencies and priorities without losing track of the details.
- Use small Python changes or scripts to help investigate issues and adapt integrations.
- Work with support and engineering to turn recurring onboarding issues into better ways of working.
What you’ll bring
- A technical background and experience taking projects from planning to completion.
- Practical problem-solving skills and the ability to explain technical issues clearly to customers.
- Comfort with small programming tasks in Python and investigating how systems connect.
- Strong organization, independent prioritization and clear communication in English.
It’s a plus if you have
- Experience with customer onboarding, integrations or restaurant systems.
- Norwegian or another language useful when helping customers.
