SmoothieXchange makes ordering work better for its team
An app and kiosks give guests more ways to order. Behind the counter, a practical change at SmoothieXchange shows how small details can make the working day easier.
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From a guest’s order to the team’s next task
Meet Mike Hodne from SmoothieXchange. The smoothie and juice chain uses ninito Light app, kiosks and the ordering platform. Guests’ digital choices become practical tasks for the team, and a change at the counter shows why those two sides need to work together.
More ways to order a favourite
SmoothieXchange welcomes guests across several locations. Light app gives the chain its own customer app, and kiosks let guests place their own orders in the store.
For the team, the work continues where the on-screen order ends. What the guest has chosen needs to be prepared and handed over. The flow behind the counter matters as much as the interface in front of it.
A small move made a difference
During the work with SmoothieXchange, a printer was moved into the counter. The direction and sorting of the printouts were changed too. The feedback was that the workflow improved.
For the team, the improvement came down to how orders arrived in the physical workspace. Placement, equipment and printouts needed to fit the tasks people were doing.
Technology that fits the people using it
SmoothieXchange combines digital ordering with attention to the details at the counter. The app and kiosks give guests options, while the changes behind the counter support the people turning an order into a finished product.
The reported improvement shows the value of looking at the whole workflow. Restaurant technology needs to fit both the guest holding a phone and the team member receiving the next order.
That understanding comes from working with restaurants. ninito’s specialists help connect the menu, the ordering experience and the people preparing the food. Support from our own team is included 24/7, in Norwegian and English. Practical expertise is part of the service, not something that disappears when installation is finished.
