Help restaurant teams solve everyday problems and feel confident using the systems their service depends on.
About the role
A restaurant contacting support needs someone who listens, understands the problem and stays with it. You will help customers by phone, email and chat, explain technical details simply and follow cases through until they are resolved.
The difference you’ll make
- Customers know what is happening with their case.
- Technical explanations are easy for restaurant staff to act on.
- Customer feedback reaches the people who can improve the product.
What you’ll do
- Answer customer questions by phone, email and chat with clear, useful guidance.
- Investigate small and complex issues, document what you find and involve colleagues when needed.
- Follow cases through to resolution and keep customers informed along the way.
- Guide restaurant teams in using ninito and keep your product knowledge up to date.
- Share recurring questions and customer feedback with the team so the product and support can improve.
What you’ll bring
- Fluent spoken and written Norwegian and English.
- Good technical understanding, curiosity and the ability to learn new systems quickly.
- Patience, clear communication and a calm approach when several things happen at once.
- Reliable follow-up, structured work and care for the quality of the help you provide.
It’s a plus if you have
- Experience with customer service, technical support or restaurant operations.
- Familiarity with a CRM or support platform.
